Services
Ways to work together.
Every engagement starts with the same question: what is this system — or this team — actually trying to decide?
Choosing the right collaboration model early is not an administrative step. It shapes most of the outcome. The four paths below are not packages. They are different depths of the same work: helping complex systems become decisive.
ENTRY POINT
Start here — The Strategic Audit
Most engagements begin with an audit. It is the fastest, lowest-risk way to work together, and it gives both sides a clear picture before committing to anything larger.
In two to four weeks, I assess where a product, a dashboard, or a decision-making tool is failing its users — and locate each problem on the right layer: information, insight, or action.
What you get
- A structured diagnosis of where the system breaks down, and why.
- A clear map of which problems are surface-level and which are architectural.
- A prioritised set of recommendations, ordered by decision impact — not by effort.
- A working session to walk your team through the findings.
Ideal when
- A product feels heavier to use than it should, without an obvious cause.
- Your team relies on spreadsheets or chat instead of the system you built.
- You are about to invest in a redesign and want to be sure you are solving the right problem first.
The audit is designed to stand on its own. It often reveals that the next step is not a redesign at all — and when it does call for one, it defines exactly what that work should be.
Timeline: 2–4 weeks. Investment calibrated to scope and context, shared during our exploratory call.
MODEL 01 — ACCOMPANIMENT
Strategic UX & Product Accompaniment
Continuous senior direction for teams whose product is in constant evolution — without the cost and commitment of a permanent hire.
This is the model for organisations that do not need another pair of hands. They need a senior partner who holds the product-thinking line: who structures decisions, challenges assumptions, and keeps the roadmap honest as the company grows.
What this includes
- UX and product strategy at the scale of the whole product, not isolated features.
- Structuring and prioritising the roadmap around decision impact.
- Senior review of the internal team's direction and key deliverables.
- Co-design sessions and decision support during major trade-offs.
- Mentoring and gradual upskilling of your internal design and product people.
- Participation in the strategic committees where product direction is set.
Ideal when
- A growth-stage company has a capable but junior design team that needs senior direction.
- A scale-up wants to strengthen its product thinking without an immediate executive hire.
- A non-design founder needs a thinking partner on product decisions.
This model works best as a sustained relationship — enough time for the structure to take hold and for the internal team to grow more decisive. We define the right rhythm together during the exploratory call.
Engaged at a regular weekly rhythm. Investment calibrated to scope and intensity.
MODEL 02 — STRATEGIC ENGAGEMENT
Outcome-defined strategic engagement
A focused mission with a clear objective, a defined scope, and a fixed endpoint — for organisations that need a specific decision-making problem solved end to end.
This is project work, but it is not measured in screens or deliverables. It is measured in what the system can do afterwards that it could not do before.
Where this applies
- Restructuring a product's decision flow so users can act, not just observe.
- Reframing an information-heavy interface around clarity instead of completeness.
- Building the structural foundation a design system needs to stay coherent at scale.
- Shaping the product side of a go-to-market strategy.
How the work runs
Scope is defined precisely at signature. The timeline is structured in phases, each ending in a concrete deliverable and a validation checkpoint. Communication is asynchronous between milestones, deliberate at each one. Any change to the agreed scope is handled through a written addendum — so the engagement stays honest on both sides.
Timeline structured in phases. Investment calibrated to scope and complexity.
COMBINING MODELS
The models are designed to combine.
Most real engagements do not fit neatly into a single model. They are mixed deliberately.
Combination A
Audit, then Accompaniment.
Start with a strategic audit that identifies priorities, then move into ongoing accompaniment to guide execution. The most common — and most effective — path.
Combination B
Accompaniment with periodic Workshops
Continuous senior direction, punctuated by focused workshops that structure your most important decisions.
Combination C
Engagement with embedded Workshops.
A defined strategic engagement, with co-design sessions built in at the key turning points.
If your situation does not match a single model, that is normal.
A short exploratory call is the fastest way to calibrate the right combination.
Standard contractual conditions
The small print, surfaced.
Every engagement runs on the same standard framework. Transparent before signature.